Privacy

Privacy Policy

Last updated: April 20, 2026

1. Information We Collect

We collect information you provide directly to us when you:

Create an account (name, email, password hash, language preference)
Submit a loan application (asset description, photos, desired amount)
Use the chat (messages and message history)
Submit wallet addresses for transactions
Contact our support team

We also automatically collect usage data including IP address, browser type, pages visited, and timestamps.

2. How We Use Your Information

To provide, maintain, and improve our services
To process loan applications and transactions
To send email verification codes and important notices
To detect and prevent fraud and abuse
To comply with legal obligations

3. Data Security

We implement industry-standard security measures:

All passwords are hashed using bcrypt — we never store plain text passwords
All connections use HTTPS/TLS encryption
Sessions use secure, httpOnly cookies with SameSite=Lax
Email verification (2FA) required for all logins
CSRF tokens on all forms

4. Data Sharing

We do not sell, trade, or share your personal data with third parties, except:

When required by law or legal process
To protect the rights and safety of our users or platform

5. Cookies

We use minimal cookies for:

Session management (required for login)
Language preference (stored for 1 year)

We do not use advertising or tracking cookies.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Export your data in a machine-readable format

To exercise these rights, contact us via the Contact page.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Loan records are retained for 3 years for financial compliance purposes. You may request earlier deletion of non-essential data.

8. Contact

For privacy concerns, contact us at [email protected] or via our Contact page.